* Encourage the client to talk about the feeling by using listening
* Validate the feeling with reflective listening
* Let the client pour out all the grief
* Provide missing information about the situation
* Talk about the client's view of goals and vision
* Communicate what it takes to get there
* Observe signs of trouble and prepare for possible violence and threats
* Encourage client to develop positive energy towards devising solution
* Establish regular schedule for follow-up discussion and give feedback
* Agree on what steps to take to change the situation