A counsellor is an individual who understands the feeling of a client and treats it as facts, keeps all information in confidence; facilitates discussions on the issue; builds self-esteem of the client; reassures if the client is insecure; solicit client's own feelings and ideas for solution; be empathetic to the client and shows care; has patience; not get distracted during interaction with client; builds confidence showing ability; allows vent to express dissatisfaction or concern by the client regarding the problem; considers client's immediate and long term goal; avoid acting like an expert; and finally have a big ear and small mouth.

What is counselling?
Who is a counsellor?
When is a counsellor is not ready to counsel?
Who needs counselling?
Ten steps to counselling